Customer Relationship Representative

3 weeks ago


ValdeReuil, Normandie, United States Charter Medical Ltd Full time
About Charter Medical Ltd
Charter Medical Ltd is a life sciences company that specializes in designing, developing, and manufacturing quality products to support cell and gene therapy, bioprocessing, and blood management.

The estimated annual salary for this role is around $65,000-$80,000 depending on the location and experience.

Job Description
We are seeking a highly skilled Customer Relationship Specialist to join our team. As a key member of our sales department, you will be responsible for building and maintaining strong customer relationships, ensuring satisfaction, and driving loyalty. This role involves managing and documenting customer interactions, handling inquiries, maintaining CRM and ERP systems, and collaborating with various departments to optimize business performance and customer experience. The ideal candidate will have excellent interpersonal skills, presence, and the ability to communicate effectively and professionally both verbally and in writing. They will also possess a high degree of self-motivation, independence, and enthusiasm.

Responsibilities
  • Build and maintain strong customer relationships.
  • Address customer inquiries and resolve complaints promptly.
  • Deliver exceptional customer experiences.
  • Enter and manage customer orders accurately and efficiently.
  • Respond to customer and sales representative requests, including pricing, inventory, shipping, and billing details.
  • Maintain CRM (Salesforce) and ERP systems to ensure accurate and up-to-date customer information.
  • Update customer profiles and document interactions to track progress.
  • Monitor and enter customer forecasts and demand signals, engaging with customers and production teams when forecasts are outside expectations.
  • Identify and capitalize on sales opportunities in assigned areas.
  • Collaborate with sales, product development, finance, and marketing teams to enhance business performance and drive customer satisfaction.
  • Understand and execute commercial business processes, identifying areas of risk, opportunity, and optimization for improvement.
  • Coordinate resources and communications for product returns, return authorizations, and customer complaint resolutions.
  • Work closely with the Finance team to resolve payment or credit issues.
  • Provide feedback on the efficiency of the customer service process and contribute to the development of customer service policies and procedures.
  • Participate in commercial business reviews and support information requirements to maintain commercial KPIs and objectives.


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