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Technical Support Manager

2 weeks ago


Southfield, Michigan, United States Drr AG Full time
Job Description:
As a Field Service Specialist at Drr AG, you will play a critical role in ensuring the smooth operation of our customers' automation systems. This position requires a unique blend of technical expertise, communication skills, and problem-solving abilities.

Key Responsibilities:
* Provide expert technical support for Drr automation equipment, including installation, maintenance, and repair
* Develop and implement solutions to complex technical problems
* Collaborate with cross-functional teams to resolve issues and improve processes
* Communicate effectively with customers, suppliers, and internal stakeholders
* Stay up-to-date with industry trends and developments, applying this knowledge to drive business growth and improvement
* Participate in training and development programs to enhance technical skills and knowledge

Requirements:
* 5+ years of experience in a technical or service role, preferably in a manufacturing or industrial setting
* Strong technical knowledge of automation equipment and systems, including electrical, mechanical, and software components
* Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
* Ability to analyze complex technical issues, develop creative solutions, and implement changes efficiently
* Familiarity with Microsoft Office and other productivity software
* Willingness to work overtime, weekends, and holidays as needed

What We Offer:
At Drr AG, we value our employees and offer a range of benefits, including a competitive salary, comprehensive health insurance, and opportunities for professional growth and development.