Customer Experience Specialist

2 weeks ago


Springville, New York, United States Government Employees Insurance Company Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at GEICO. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service through phone, email, and chat interactions
  • Answer policyholder inquiries and resolve issues in a timely and professional manner
  • Make policy changes and updates as needed
  • Recommend solutions to policyholders to meet their needs
  • Work collaboratively with other teams to resolve complex issues
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and adapt to changes quickly
  • Strong computer and multi-tasking skills
Benefits:
  • Premier medical, dental, and vision insurance
  • Paid vacation, sick, and parental leave
  • 401(k) plan
  • Tuition reimbursement
  • Paid training and licensures

GEICO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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