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Guest Experience Leader

3 weeks ago

Chattanooga, Tennessee, United States B. F. Saul Company Hospitality Group Full time
About Us

B. F. Saul Company Hospitality Group is committed to delivering exceptional guest experiences through our 'One Team' values, prioritizing teamwork, integrity, and professionalism.

Job Description

As a Guest Experience Leader, you will be responsible for developing and implementing creative service programs to increase guest satisfaction and drive revenue growth.

Key Responsibilities
  • Guest Service: Develop and maintain a deep understanding of guest needs and preferences, ensuring personalized experiences.
  • Financial Results and Cost Control: Analyze financial data, identify areas for improvement, and implement strategies to enhance profitability.
  • People Management and Training: Develop and lead a high-performing team, providing coaching, feedback, and opportunities for growth.
  • Self/Workload Management: Prioritize tasks, manage multiple responsibilities, and maintain high attention to detail in a fast-paced environment.
Requirements
  • Education: High school diploma or equivalent required, college degree preferred.
  • Experience/Knowledge/Skills/Abilities: 2+ years of customer service experience, 1+ year of supervisory/management experience, and strong communication, problem-solving, and leadership skills.
Benefits
  • Well-Being Benefits:
  • Health Insurance
  • Dental & Vision Insurance
  • Short & Long Term Disability
  • Vacation Policy
  • Long Term Planning:
  • 401(k) Retirement Program
  • Paid Life Insurance
  • Tuition Reimbursement
  • Team Member Programs:
  • Annual Performance Appraisals and Wage Increase Opportunities
  • Discounted Room Rates for Team Members, Family and Friends