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Appliance Service Technician

2 months ago

New York, New York, United States GE Appliances Full time
About the Role

We are seeking a highly skilled and motivated Appliance Service Technician to join our team at GE Appliances. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the highest level of satisfaction with our products.

Key Responsibilities
  • Conduct thorough diagnoses and repairs of major appliances in customers' homes
  • Promote and sell GE Appliances service contracts, water filters, and other products to customers
  • Operate assigned service vans to repair locations in a timely and efficient manner
  • Record all activities related to repairs, routes, and other activities in a professional and accurate manner
  • Attend training sessions, meetings, and other events to expand knowledge and stay up-to-date on the latest repair techniques and industry developments
  • Manage maintenance and stock inventory of assigned service vans to ensure optimal performance and efficiency
  • Maintain high levels of customer satisfaction through the delivery of high-quality service and meet productivity and efficiency goals as established
  • Follow safety procedures and maintain a constant awareness of personal safety and the safety of others
Requirements
  • High School Diploma or General Education Degree (GED)
  • At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance
  • Ability to diagnose and repair major appliances
  • Excellent customer service and communication skills
  • Ability to work a flexible schedule with some Saturdays as needed
  • Valid state driver's license and successful completion of background check, physical, and drug screen
  • CFC Certification within 6 months
  • Ability to wear uniform and maintain standards of personal grooming and appearance consistent with GE Appliances values
  • Self-directed and solid team player
  • Ability to de-escalate situations and rebuild customer confidence in our products
Preferred Qualifications
  • 6+ months of experience in Refrigeration repair
  • CFC Certified
  • Certification in appliance repair or Associate's degree preferred
  • Ability to read and interpret wiring diagrams, schematics, and other service information
About GE Appliances

At GE Appliances, we value creativity, passion, and diversity. We believe that our differences are our greatest strength and that a diverse workplace fosters creativity and innovation. We are committed to ensuring a safe and inclusive workplace where everyone is valued and can perform at their best.

We are an Equal Opportunity Employer and participate in E-Verify. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service and ensuring the highest level of satisfaction with our products.