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Retail Security Investigator

2 months ago


Buffalo, New York, United States Sephora Full time
Job ID: 248406
Store Name/Number: NY-Walden Galleria (0396)
Address: Walden Galleria Drive, Buffalo, NY 14225, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Retail Security Investigator
At Sephora, our Loss Prevention team is dedicated to maintaining the integrity of our products and ensuring a delightful experience for our clients. Our proactive Investigators and Managers utilize advanced technology in our stores and distribution centers to positively influence our financial outcomes. We prioritize safety and respect while addressing theft incidents without compromising the client experience. Our culture emphasizes transparency, teamwork, and a shared commitment to our objectives.
As a Retail Security Investigator, your primary role will be to safeguard the store's assets against theft. Collaborating closely with the District Loss Prevention Manager, you will assist store leadership in formulating and implementing effective Store Shrink Plans.
Your key responsibilities include:
  • Monitoring the sales floor and utilizing CCTV systems to identify, observe, and deter individuals from engaging in external thefts.
  • Complying with all applicable laws and Sephora policies regarding apprehensions, search and seizure, and evidence preservation.
  • Creating thorough and timely reports related to theft incidents, merchandise recoveries, accident investigations, and audits.
  • Providing testimony in court on behalf of the company when summoned for any criminal or civil case.
  • Enhancing store loss prevention awareness by participating in store meetings, new hire training, and ongoing Beauty Advisor training.
  • Offering support across multiple store locations if employed in a multi-store area.
  • Investigating internal theft through various resources, including exception-based reporting, in collaboration with District Loss Prevention Managers.
  • Exemplifying Sephora's core values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.
We believe you would excel in this role if you possess:
  • A minimum of 1 year of experience in asset protection or loss prevention within a retail setting.
  • Flexible availability to work during peak retail hours, including nights, weekends, and holidays.
  • Strong communication abilities.
  • The capability to stand or walk the sales floor for the duration of your shift, with or without accommodation.
  • Compliance with all licensing requirements as mandated by state or local jurisdiction.
  • Adherence to Sephora's dress code and other policies outlined in the Sephora Employee Handbook.
While working at Sephora, you will enjoy:
  • Diversity, Inclusion & Belonging: We are committed to fostering a beauty community where every individual's uniqueness is celebrated and respected. We strive to promote diversity, equity, and inclusion in all facets of our business.
  • Competitive hourly pay starting at $24.75/hr, with actual pay determined by qualifications and relevant experience.
  • Comprehensive healthcare and wellness benefits based on eligibility, including a 401(k) savings plan, paid time off, employee discounts, tuition reimbursement, and employee referral bonuses.