Educational Program Manager
3 weeks ago
Sylvan Learning - Forest Park, IL is seeking an experienced Customer Experience Director to lead our team and drive business growth. As a key member of our management team, you will be responsible for developing and implementing strategies to achieve performance goals and enhance customer satisfaction.
Key Responsibilities:
- Manage day-to-day center operations to ensure a consistent quality educational experience for customers
- Develop and implement sales and marketing strategies to drive new enrollments and meet revenue targets
- Lead and coach center staff to achieve high levels of customer service and sales performance
- Monitor and track center performance metrics, including sales, expenses, and customer satisfaction
- Collaborate with teachers, educational specialists, and other stakeholders to ensure effective instructional management and student success
Requirements:
- Bachelor's degree required; four-year degree preferred
- A minimum of three years of customer service experience; retail sales experience a plus
- Proven ability to supervise, coach, and develop staff to achieve high levels of performance
- Strong analytical and problem-solving skills, with ability to track and interpret business metrics
- Ability to work collaboratively as part of a team, with strong communication and interpersonal skills
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