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Customer Experience Director

3 weeks ago


Lake Forest Park, Washington, United States SYLVAN LEARNING - FOREST PARK, IL Full time
Join Our Team

Sylvan Learning - Forest Park, IL is seeking an experienced Educational Program Manager to join our team. In this role, you will be responsible for developing and implementing strategies to achieve performance goals and enhance customer satisfaction.

Key Responsibilities:

  • Manage day-to-day center operations to ensure a consistent quality educational experience for customers
  • Develop and implement sales and marketing strategies to drive new enrollments and meet revenue targets
  • Lead and coach center staff to achieve high levels of customer service and sales performance
  • Monitor and track center performance metrics, including sales, expenses, and customer satisfaction

Requirements:

  • Bachelor's degree required; four-year degree preferred
  • A minimum of three years of customer service experience; retail sales experience a plus
  • Proven ability to supervise, coach, and develop staff to achieve high levels of performance
  • Strong analytical and problem-solving skills, with ability to track and interpret business metrics
  • Ability to work collaboratively as part of a team, with strong communication and interpersonal skills

Estimated Salary: $70,000 - $85,000 per year