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Automotive Service Manager

2 months ago

Fremont, California, United States Midas Full time

Job Summary:

Midas is seeking a highly skilled and customer-focused Automotive Service Advisor Manager to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer service, ensuring seamless communication, and promoting our shop's services.

Key Responsibilities:

  • Customer Service: Provide top-notch customer service, listening to and consulting with customers to understand their needs and concerns.
  • Service Coordination: Follow up with customers to confirm services requested, estimated completion times, and ensure timely delivery of services.
  • Pricing and Promotions: Deliver and discuss pricing estimates with customers, promoting our shop's service specials and ensuring customers are aware of available options.
  • Inventory Management: Maintain accurate inventory counts to ensure efficient service delivery.
  • Facility Maintenance: Ensure the overall cleanliness and organization of the facility, maintaining a safe and welcoming environment for customers and staff.

Requirements:

  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Ability to maintain accurate records and inventory.