Parts Manager/Service Writer
2 weeks ago
We are partnering with a well-established, multi-location agricultural dealership seeking a Parts Manager/Service Writer for one of their locations in Colorado. This individual will manage all aspects of parts inventory and customer service in the service department.
Key Responsibilities:- Oversee the Parts Department to achieve store objectives and drive sales.
- Handle all customer inquiries and requests related to the Service Department.
- Maintain professional relationships with manufacturer partners.
- Ensure high levels of customer service at the parts counter by developing staff sales skills.
- Manage customer complaints, parts inquiries, and ensure timely resolution of issues.
- Develop marketing and merchandising strategies to maximize department revenue.
- Serve as the primary liaison between customers and various internal departments.
- Managing key department metrics to meet or exceed financial goals (sales plan, gross margins, parts obsolescence, etc.).
- Scheduling appointments, processing orders, and monitoring service progress.
- Handling customer accounts, complaints, and returns.
- Educating clients on company products and services.
- Developing and maintaining strong customer relationships.
- 3 years of experience in parts and operations management.
- 1 year of experience in a Service Writer/Advisor role.
- Familiarity with retail agricultural equipment.
- Proven leadership and people management skills.
- Strong time management, communication, and organizational abilities.
- Experience resolving customer and employee conflicts effectively.
- Ability to prioritize tasks in a fast-paced environment and work independently.
$75,000 - $100,000, based on experience.
GPAC is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused, and realize that our value is in our ability to deliver the right solutions at the right time.
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