Parts Manager/Service Writer

2 weeks ago


Sterling, Colorado, United States gpac Full time
Job Title: Parts Manager/Service Writer

We are partnering with a well-established, multi-location agricultural dealership seeking a Parts Manager/Service Writer for one of their locations in Colorado. This individual will manage all aspects of parts inventory and customer service in the service department.

Key Responsibilities:
  • Oversee the Parts Department to achieve store objectives and drive sales.
  • Handle all customer inquiries and requests related to the Service Department.
  • Maintain professional relationships with manufacturer partners.
  • Ensure high levels of customer service at the parts counter by developing staff sales skills.
  • Manage customer complaints, parts inquiries, and ensure timely resolution of issues.
  • Develop marketing and merchandising strategies to maximize department revenue.
  • Serve as the primary liaison between customers and various internal departments.
Primary Focus:
  • Managing key department metrics to meet or exceed financial goals (sales plan, gross margins, parts obsolescence, etc.).
  • Scheduling appointments, processing orders, and monitoring service progress.
  • Handling customer accounts, complaints, and returns.
  • Educating clients on company products and services.
  • Developing and maintaining strong customer relationships.
Requirements:
  • 3 years of experience in parts and operations management.
  • 1 year of experience in a Service Writer/Advisor role.
  • Familiarity with retail agricultural equipment.
  • Proven leadership and people management skills.
  • Strong time management, communication, and organizational abilities.
  • Experience resolving customer and employee conflicts effectively.
  • Ability to prioritize tasks in a fast-paced environment and work independently.
Compensation:

$75,000 - $100,000, based on experience.

GPAC is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused, and realize that our value is in our ability to deliver the right solutions at the right time.



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