Bilingual Customer Service Representative

3 weeks ago


Pueblo, Colorado, United States Ent Credit Union Full time

Job Summary

Ent Credit Union is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and up-to-date information regarding Ent Credit Union products and services.
  • Meet or exceed sales and service targets, while maintaining a high level of customer satisfaction.
  • Work collaboratively with other team members to achieve business objectives.
  • Participate in ongoing training and development to stay current on Ent Credit Union products and services.

Requirements

  • Bilingual in Spanish and English (speaking and writing).
  • High school diploma or equivalent required.
  • 1+ year of customer service experience, preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity standards.

What We Offer

  • A competitive hourly rate.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for career advancement and professional growth.


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