Bilingual Customer Service Representative
3 weeks ago
Job Summary
Ent Credit Union is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities
- Respond to member inquiries and resolve issues in a timely and professional manner.
- Provide accurate and up-to-date information regarding Ent Credit Union products and services.
- Meet or exceed sales and service targets, while maintaining a high level of customer satisfaction.
- Work collaboratively with other team members to achieve business objectives.
- Participate in ongoing training and development to stay current on Ent Credit Union products and services.
Requirements
- Bilingual in Spanish and English (speaking and writing).
- High school diploma or equivalent required.
- 1+ year of customer service experience, preferably in a call center environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet productivity standards.
What We Offer
- A competitive hourly rate.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for career advancement and professional growth.
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