Mitigation Services Coordinator

1 week ago


Suwanee, Georgia, United States Rainbow Restoration of Suwanee Full time
Job Description

We are seeking a skilled Water Damage Restoration Technician at Rainbow International Restoration of Suwanee, who can earn an estimated $60,000 - $80,000 per year. The ideal candidate will assist customers by delivering restoration services in a timely and effective manner.

Main Tasks
  • Adhere to company policies and procedures, including uniform wear and equipment usage.
  • Implement the 17 Steps to World Class Customer Service System to ensure exceptional customer experience.
  • Transport equipment and supplies to designated locations using company vehicles.
  • Schedule services to meet customer needs and respond to water jobs according to IICRC standards and company processes.
  • Communicate effectively with customers regarding scope of work and necessary paperwork.
  • Participate in an after-hours service call rotation, including weekends and night shifts.
  • Maintain company vehicles, equipment, and cleaning tools in good working condition.
  • Conduct marketing activities to promote additional services and develop new business opportunities.
  • Support cross-training in related positions as needed.
Essential Requirements
  • Desirable experience in restoration or carpet cleaning.
  • A valid driver's license is required.
  • The ability to lift and move up to 60 pounds occasionally is necessary.
  • Strong computer skills and aptitude for learning new technology are essential.
  • Excellent communication skills are vital for this role.


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