IT Service Delivery Specialist
4 weeks ago
Job Summary
We are seeking a skilled IT Service Delivery Specialist to join our team at SISL Global. As an OSS Support Engineer, you will be responsible for providing local and remote site support for all local IT services.
Key Responsibilities
- Manage and develop assigned responsibilities, seeking contribution from colleagues.
- Participate in development projects when agreed beforehand with the superior.
- Provide IT support on client site, handling user incidents and requests.
- Manage different infrastructure and application components together with the service owner, service centers, and operation teams.
Requirements
- Technical knowledge of IT solutions, including workstation, server, and LAN knowledge.
- Windows OS and Windows Server/AD basic knowledge.
- Microsoft Office applications (O365) and basic understanding of network devices (Cisco and HP).
- Basic understanding of network topology (TCP/IP, DNS, WINS) and experience managing mobile devices.
- Experience managing printer support and working in an ITIL environment.
- Strong customer service mindset and excellent interpersonal and communication skills – in verbal and written English.
- Local language requirement based on service location.
Primary Skills
- Good understanding of IT Service Management processes and practices.
- Demonstrates a positive and productive attitude, manages to prioritize tasks, and works under pressure.
- Inspires the trust of others, follows organization's goals, values, policies, and procedures.
- Manages competing demands, frequent changes, and uses time effectively.
- Strong business understanding and experience on preferably several technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services.
- Problem solving capabilities.
Secondary Skills
- UNIX and experience of working in projects.
- Experience of IT operations for Factory and Office environment.
Certifications
Advantage - ITIL V3 or V4.
Products Used
ITSM Tool; Service Snow.
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