Kitchen and Bath Showroom Coordinator

5 days ago

Chesapeake, Virginia, United States GLANDER MANAGEMENT CORPORATION Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Kitchen and Bath Showroom Assistant. In this role, you will play a key part in maintaining the day-to-day operations of our showroom, ensuring a positive experience for all customers, and supporting our design team in delivering exceptional service.

Key Responsibilities
  • Customer Interaction:
    • Greet and welcome customers, providing a warm and professional welcome to all walk-in customers and ensuring they are comfortable while they wait.
    • Answer phone calls, direct them to the appropriate team member, and provide information about our showroom's offerings.
    • Assist clients with general inquiries, provide information on products, and ensure they feel attended to at all times.
  • Showroom Maintenance:
    • Ensure the showroom is tidy, organized, and fully stocked with product brochures, samples, and other materials.
    • Regularly clean and maintain the showroom's appearance, including dusting, arranging displays, and ensuring all areas are presentable.
    • Track and manage the inventory of showroom materials, ensuring samples, brochures, and other items are always available.
  • Support to Designers:
    • Schedule and set up appointments for clients with designers, ensuring all relevant information is prepared and available.
    • Work closely with designers to manage their schedules, client meetings, and follow-ups.
    • Assist in the preparation of design proposals and quotes.
  • Order Management:
    • Place and track orders for materials and products through our ordering system.
    • Ensure timely communication with suppliers and follow up on any delays or issues.
    • Keep accurate records of all orders, deliveries, and returns.
  • General Administrative Support:
    • Maintain accurate records of customer interactions, appointments, and sales.
    • Assist in preparing and sending out client communications, such as appointment reminders, thank-you notes, and follow-up emails.
    • Enter client and sales data into our CRM or other tracking systems.
Requirements

To be successful in this role, you will need:

  • Strong interpersonal skills and the ability to communicate effectively with a diverse range of clients.
  • Excellent organizational skills with a keen eye for detail, particularly in maintaining the showroom's appearance and managing inventory.
  • Proficient in using office software, including CRM systems, email, and scheduling tools.
  • Able to work collaboratively with designers and other team members to ensure the smooth operation of the showroom.
About Us

Glander Management Corporation provides innovative technology-driven solutions for the home improvement industry, specializing in kitchens, baths, and closets. We are committed to delivering exceptional service and supporting our customers in achieving their design goals.

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