Business Support Associate

2 weeks ago


Granite City, Illinois, United States Aerotek Full time
Job Title: On-Premise Business Support Associate

At Aerotek, we are seeking a highly skilled and detail-oriented On-Premise Business Support Associate to join our team. As a key member of our operations team, you will be responsible for ensuring our customers receive superior support from offer accepted through start and management of all onboarding responsibilities.

Key Responsibilities:
  • Client Onboarding: Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
  • Contractor Onboarding: Provide world-class customer service in every interaction to ensure a quality candidate experience, receive and review onboarding trigger, and ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process.
  • Lifecycle Management and Operational Support: Serve as contact for contractor questions, facilitate communication to the center through Cases to resolve payroll and invoicing issues, and manage the processing of live paychecks.
Qualifications:
  • Excellent written/oral communication and interpersonal skills
  • Strong decision-making ability
  • Ability to tackle complex issues and develop innovative, practical solutions
  • Action and detail oriented; able to prioritize while handling multiple tasks
  • Excellent time management and focus on deadlines and goals
  • Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations
  • 2 + years experience in a customer service-related position
  • Associates degree or two years of applicable experience in customer service


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