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Shared Services Compliance Auditor

2 months ago

Arnold, Missouri, United States Element Fleet Management Full time

Embark on a rewarding career with Element Fleet Management. Our employees contribute positively to the lives of others daily.

We are transforming the fleet management sector by prioritizing people before business, ensuring a superior client experience.

This transformation requires dedication and creativity, and we are looking for individuals who share our vision.

Position Overview
Element Fleet Management is in search of a Shared Services Auditor. As the leading independent fleet manager globally, we offer unparalleled products, services, and solutions to our clients.

At Element, our employees are vital in delivering value to clients and ensuring an outstanding client experience. We are dedicated to the success of our clients, employees, and investors by nurturing a culture where every employee can make a significant impact.

The Shared Services Auditor will be responsible for ensuring precise billing to provide a consistent and exceptional client billing experience while safeguarding Element's financial integrity.

This role involves supporting the Director of Billing Client Services by auditing and ensuring that business processes are consistently executed and compliant with internal audit and SOC controls, while also reporting key findings to relevant stakeholders.

The auditor will implement and execute audit routines to monitor the performance of critical contractual and billing elements across Shared Services and all departments contributing to the billing process. They will identify process and business risks, as well as monitor and test robust processes that are well-documented and strongly controlled.

Key Responsibilities
1. Establish audit criteria and checklists for all contractual billing inputs, including internal Shared Services, other internal departments, and external vendor files.
2. Conduct regular audits on specific client tiers and all new client implementations, validating pre and post-bill charges.
3. Perform first-run yield analysis and other quality measures.
4. Conduct root-cause analyses to identify sources of billing discrepancies, taking necessary actions to rectify specific situations and eliminate root causes for both individual clients and the broader Element portfolio.

Collaboration with Stakeholders
Work closely with key stakeholders such as Rates, Billing Generation, Contract, Legal, New Business Implementation, Commercial & FPS, and other Operations and Shared Services teams to assist in developing and executing implementation plans for essential processes or initiatives.

Conduct quality assurance and sign-off on all new or modified procedures impacting billing. Ensure that all documented procedures, SOPs, and compliance practices are regularly updated and validated quarterly.

Participate in and support external auditors during compliance audits, agreed-upon procedures, and internal control audits.

Qualifications
- Bachelor's Degree in Economics, Finance, Business Administration, or a related field.
- Minimum of three years of progressive professional experience, including experience in a multinational organization managing complex process requirements simultaneously.
- Experience in Compliance, Quality Assurance, Risk Advisory, or Audit roles.
- Familiarity with assessing process risks.
- Proficiency in SAP, PowerBI, Alteryx, Visio, Excel, and PowerPoint is preferred.
- Strong PC skills (Word, Excel, PowerPoint) and user-level application knowledge, along with data entry and typing skills.

Strong analytical and organizational skills, with the ability to manage multiple priorities effectively. Excellent project management and analytical skills; proactive and self-motivated, capable of thriving under pressure.

A dedicated team player committed to success, capable of working within a cross-functional team in a dynamic environment, and fostering enthusiasm and optimism throughout the organization.

Ability to operate under pressure, exercising tact, discretion, and sound judgment in responding to all requests professionally and courteously.

Exceptional verbal and written communication skills, with the ability to address complex problems, influence others, and present recommendations and findings clearly and concisely.

Championing change in a persuasive manner that garners support, with a demonstrated ability to build and nurture teamwork and relationships.

What We Offer
- A culture of innovation, empowerment, decision-making, and accountability.
- Comprehensive health and welfare benefits that cater to the needs of you and your family, promoting a culture of wellness.
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).
- A hybrid work environment for most positions.

Element Fleet Management and its subsidiaries are equal opportunity employers committed to diversity and inclusion. We welcome all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally protected factors.

Disability-related accommodations during the application and interview process are available upon request.