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Customer Service Representative

2 months ago


Bryan, Ohio, United States GenFed Financial Credit Union Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GenFed Financial Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling cash transactions, and promoting our financial products and services.

Key Responsibilities:

  • Provide excellent customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process cash transactions, including deposits, withdrawals, and transfers.
  • Promote and sell GenFed Financial Credit Union's financial products and services, such as loans, credit cards, and investment products.
  • Work collaboratively with other team members to achieve sales and service goals.
  • Stay up-to-date on product knowledge and regulatory requirements to provide accurate information to members.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous cash handling experience and customer service skills required.
  • Ability to work in a fast-paced environment and meet sales and service goals.
  • Strong communication and interpersonal skills.
  • Ability to work as part of a team and adapt to changing priorities.

Benefits:

  • Competitive starting pay plus incentive pay for sales.
  • Annual bonus program.
  • Paid holidays.
  • Paid time off.
  • 401(k) retirement plan.
  • Insurance plans.