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Customer Service Representative

2 months ago

American Canyon, California, United States WineDirect Full time
About the Role

We are seeking a highly motivated and organized individual to join our Client Success team as an Account Coordinator at our American Canyon, CA office.

Key Responsibilities
  • Handle all carrier requests and provide shipment/tracking information to ensure a smooth order flow.
  • Analyze requests, take corrective action, and escalate problems to the appropriate person to maintain a successful order flow.
  • Work with carriers, wholesalers, and retailers on claims/damaged shipments.
  • Support the Account Manager and Operations Team where needed.
  • Manage daily responsibilities in a timely, accurate, and thorough manner.
  • Handle special projects as assigned.
Requirements
  • Must possess a highly developed sense of empathy and a focus on ensuring the best experience for our partners, clients, and the end-consumer.
  • Carrier/logistics knowledge is a must.
  • Results-oriented individual who can anticipate problems and provide solutions.
  • Possesses the confidence to think on their feet for the best possible outcome.
  • 3+ years customer service experience in a logistics facility in the wine industry is a plus.
  • Team player who relies on good judgment and communication skills to help clients.
  • Self-motivated, enthusiastic, pleasant, positive customer-centric attitude.
  • Detail-oriented and able to manage multiple projects at the same time.
  • Ability to research, escalate issues, and problem-solve.
  • Excellent written and verbal communication skills.
  • MS Office experience with MS Word, Excel, Outlook, Oracle, or similar ERP systems experience.
  • Must be very comfortable with technology, software, and business processes.
About WineDirect
  • We offer a competitive compensation package including medical, dental, and vision coverage, as well as Life, Long Term Disability, and AD&D at no cost to the employee, and a 401(k) plan.
  • We are an Equal Opportunity Employer.