Computer Operations Specialist

2 weeks ago


Mountain View, California, United States ASRC Federal Holding Company Full time
Job Title: Computer Operator, Linux

We are seeking a highly skilled and motivated Computer Operator, Linux to join our team at ASRC Federal Holding Company. As a key member of our operations team, you will be responsible for monitoring and operating high-performance computers and supporting systems, as well as providing first-level assistance and problem resolution to users of our computing facility.

Key Responsibilities:
  • Monitor and operate high-performance computers and supporting systems
  • Provide first-level assistance and problem resolution to users
  • Active monitoring of high-performance computers and mass storage systems
  • Triage issues and escalate to backline support groups as necessary
  • Junior system administration activities
  • User account management
  • Develop scripts and tools to automate repetitive tasks
  • First-level troubleshooting and analysis of system problems
  • Communicate information to the operations and technical support groups
  • Complete physical floor checks of the computer systems in separate facilities
  • Tape library media management
Requirements:
  • Must be a US citizen and be able to pass the NASA background check
  • High School Diploma plus 3 years work experience or an Associate's Degree (strongly prefer a technical degree such as Computer Science) plus 0-1 year's relevant work experience or a Bachelor's Degree in a technical or natural science field
  • IT Background in experience and/or education
  • Customer service skills in a technical environment
  • Excellent communication and problem-solving skills with a desire to grow technical skills
  • Ability to effectively communicate complex technical details and issues to both technical/non-technical staff/users
  • Ability to work in a 24/7/365 shift environment
  • Bachelor's degree is a plus as is command line Linux experience or knowledge e.g., Linux Certifications
  • Programming or scripting experience in any of these languages: C, C++, Java, Fortran, Perl, python, ruby, bash
  • Prior technical support experience
  • Ability to clear all NASA background checks for elevated privileges after hire in a reasonable timeframe


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