Eligibility Specialist II

4 weeks ago

Sherman Oaks, California, United States Savista Full time

Savista is seeking a skilled Eligibility Specialist II to join our team. In this role, you will work in one of our service centers, client sites, or outreach locations to help identify financial assistance programs for uninsured or underinsured customers. Your primary responsibility will be to provide assistance with the application process and referrals to state and federally funded assistance programs, including Medicare, Medicaid, Disability, and Charity programs.

Key Responsibilities:

  • Perform face-to-face interviews with patients to determine eligibility for financial assistance.
  • Handle high volumes of caseloads, screening patients financially and medically for assistance.
  • Facilitate the application process or direct patients to the next appropriate step.
  • Submit applications and supporting documentation to the appropriate institution in accordance with company protocol.
  • Act as an advocate for patients while serving as a liaison to other colleagues, client hospital personnel, and government agency staff.
  • Provide superior customer service and maintain a professional image.
  • Meet or exceed established productivity, quality, and revenue metrics.

Requirements:

  • High school diploma or GED.
  • At least six months of experience in a customer service role, interacting directly with customers.
  • Experience working in a role that requires prioritization while ensuring quality and achievements of performance metrics.
  • Ability to handle sensitive information and maintain HIPAA compliance.
  • Experience accessing multiple databases simultaneously or managing multiple open screens to gather information.
  • Proven time management skills.
  • Typing skills of 40 wpm.
  • Proficient with Internet Explorer and Microsoft Office.
  • Maintain acceptable attendance and schedule requirements.
  • Flexible work schedule.
  • Must be able to drive a personal automobile.

Preferred Requirements:

  • Bilingual in English and Spanish (or any other languages).
  • Six months of experience working within financial counseling in a Hospital, Physician office, or home environment.

Savista is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity, or any other federal, state, or local protected class.

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