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Epic Systems Specialist

2 months ago

Raleigh, North Carolina, United States Crescens Full time
Job Title: EPIC Coordinator

Location: Remote with occasional onsite in Raleigh, NC

Duration: 10+ Months

Job Summary:

Crescens is seeking a highly skilled EPIC Coordinator to join our team. As an EPIC Coordinator, you will be responsible for building and supporting EPIC modules, including EpicCare Ambulatory, EpicCare Link, and MyChart Patient Experience Platform.

Key Responsibilities:

  • Serve as the primary support contact for the application's end-users
  • Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients
  • Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions
  • Evaluate hardware availability and software requirements
  • Identify issues that arise in the application and working to resolve them
  • Guide workflow design, build and test the system, and analyze other technical issues associated with EPIC software
  • Identify and implement requested changes to the system
  • Serve as a liaison between end users' workflow needs and EPIC implementation staff
  • Maintain regular communication with EPIC representatives, including participating in weekly project team meetings
  • Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
  • Review the status of projects and issues on an ongoing basis with leadership
  • Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones

Requirements:

  • Certified by EPIC in EPICCare Ambulatory, including Wisdom General Dentistry, EPICCare Link, and MyChart Patient Experience Platform
  • EPIC implementation or operations support experience
  • Health IT experience
  • Familiarity with EPIC tools: Care Everywhere, SmartForms, Meaningful Use, and Specialty Modules, Marketing, Demonstrations, and Procedure orders
  • Knowledge of EPIC Care Everywhere, SmartForms, Meaningful Use, and Specialty Modules, Marketing, Demonstrations, and Procedure orders
  • Familiarity with hospital outpatient department relationships and how such groups interact (referrals, discharge to SNF, lab ordering, surgery scheduling)
  • Thorough knowledge of assigned data and the use of its systems via developing through test plans/scenarios
  • Familiarity with the non-clinical external groups that need to access information about certain patients and why they need the information
  • Working knowledge in application development and system integration
  • Familiarity with dental practices' workflows, particularly the interaction of clinical users with scheduling and billing team, and patient experiences
  • Skilled in enterprise systems and familiarity with best business practices related to systems
  • Familiarity with legal requirements and operational policies related to patient and family privacy practices
  • Working knowledge of security protocols for systems utilized
  • Working knowledge of the current architecture of systems and information to troubleshoot problems
  • Working knowledge of the business functions and system needs of unit to develop working specifications for software application solutions
  • Ability to manage timelines, financial resources, and the activities of others to achieve success and to monitor project progress and provide updates
  • Experience in the entire development process including specification, workflow analysis, workflow diagrams, data modeling, documentation, and quality
  • Coordinate and direct computer systems and application design and development
  • Experience in assessing user needs through discussion with customer
  • Ability to convey technical information to client and promote understanding of relevant issues
  • Software quality assurance/testing experience