Parts Counter Specialist

6 days ago


Portland, Oregon, United States TEC Equipment Full time
About TEC Equipment

We are a leading provider of heavy-duty trucks, parts, and services with 30+ locations across the US. Our mission is to deliver exceptional customer experiences through our comprehensive product line and expertise.


Job Description

This role plays a vital part in ensuring our customers receive the right parts at the right time. You will be responsible for selling parts to customers, collaborating with service technicians to identify required parts, and creating valued relationships with our customers.


Responsibilities
  • Sales: Sell parts to customers over the counter, through the shop, or on the phone.
  • Inventory Management: Maintain a constant flow of parts to the service department to keep technicians working efficiently.
  • Customer Service: Assist walk-in customers in selecting required parts, suggest companion parts, and offer specials to expose customers to our full product line.
  • Order Fulfillment: Safely pull purchased parts from stock, determine availability of out-of-stock parts, and submit emergency orders as needed.
  • Communication: Answer phone calls promptly, provide price quotes, and notify customers when ordered parts arrive.

Requirements
  • Prior customer service experience.
  • At least 3 years of experience in truck/automotive parts counter sales.
  • Valid driver's license and ability to meet insurance requirements.
  • Forklift experience and ability to become certified preferred.
  • Ability to maintain predictable attendance and work in a safe manner.

Benefits
  • Comprehensive health, wellness, and retirement benefits.
  • Choice of two medical plan options, including prescription drug coverage.
  • Dental plans covering preventative care, basic services, and orthodontia for children.
  • Vision care, discounted hearing exams, and hearing aids.
  • 401(k) retirement savings plan with company contribution.

The estimated annual salary for this role is around $55,000-$65,000, depending on location and experience.



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