Customer Quality Engineer II

3 days ago


Niles, Illinois, United States Woodward HRTMPC Full time

Woodward's Commitment to Diversity, Inclusion, and Belonging

We strive to create an inclusive and rewarding workplace where every member can reach their greatest potential. Our commitment to diversity, inclusion, and belonging is at the heart of everything we do.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and inclusive work environment
  • Recognition and rewards for outstanding performance

Job Summary

The Customer Quality Engineer II reports directly to the Quality Leader and is responsible for being the voice of the customer and acting as the quality liaison through frequent customer contact. This position works under moderate to low-level supervision and seeks direction/guidance on unique or difficult problems.

Key Responsibilities

  • Acts as the Customer Advocate within Woodward processes and systems
  • Acts as the Customer liaison for compliance to customer quality requirements and customer satisfaction relative to quality of products and services
  • Responsible for monitoring and tracking customer quality data
  • Drives root cause analysis and problem-solving utilizing Six Sigma methodology and Woodward Quality Management System processes
  • Monitors and drives improvements to customer quality metrics throughout Woodward
  • Ensures adequacy of documents and interfaces with customer for required validation documentation to customer quality requirements
  • Leads and follows up on internal and external quality audits as required
  • Monitors and reports on customer scorecards

Requirements

  • 2-year associate degree in a technical field required
  • 2-5 years of quality engineering experience with a 2-year associate degree
  • In lieu of degree, 4 years' experience in quality engineering or quality management required
  • Green Belt or Black Belt trained
  • Demonstrates the ability to regularly utilize Six Sigma principles, tools, and methodology

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of ITAR and EAR or possess all required authorizations from the U.S. Department of State Department and the U.S. Department of Commerce.

Woodward is an Equal Opportunity Employer EO/AA/M/F/Disabled/Protected Veterans



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