Healthcare Reception Specialist

At University Hospitals, our mission is to Heal, Teach, and Discover. We are committed to providing exceptional care and support through our dedicated team of healthcare professionals. This role is essential in ensuring smooth operations within our medical practice.

The Healthcare Reception Specialist will:

• Manage patient scheduling by coordinating appointments, including cancellations and reminders. Welcome patients and their families, assisting with registration and form completion. Verify and update demographic and insurance information.
• Prepare and maintain medical records for patient visits, ensuring all necessary documentation is complete and accessible. Initiate actions to retrieve any missing information prior to appointments.
• Handle incoming calls with professionalism, taking detailed messages and triaging urgent inquiries as needed.
• Coordinate procedures, providing patients and families with clear instructions regarding pre- and post-procedure requirements.
• Address patient inquiries and concerns with empathy, directing them to the appropriate resources when necessary.
• Process billing statements and collect payments, discussing account statuses and outstanding balances with patients.
• Facilitate referrals by completing necessary paperwork and ensuring timely communication.
• Maintain inventory of office supplies and ensure a tidy work environment.
• Conduct follow-up calls to remind patients of appointments and provide updates on test results as directed.

Other responsibilities may include:

• Assisting with billing processes and patient flow management as required.
• Performing additional tasks as assigned by management.
• Adhering to all relevant policies and standards.
• Complying with regulations to protect patient information and privacy.

Education

• High School Diploma or equivalent required.

Experience

• Minimum of 1 year of relevant experience preferred.

Skills and Competencies

• Strong interpersonal and communication skills.
• Able to interact effectively with diverse populations.
• Proficient in computer applications with a typing speed of at least 40 words per minute.
• Familiarity with medical terminology and coding is advantageous.

Physical Requirements

• Ability to sit for extended periods, with occasional standing and walking.
• Light lifting and carrying may be required.