Rehabilitation Services Coordinator
4 weeks ago
Job Summary:
We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at CodeForce. As a key member of our outpatient rehabilitation services, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients.
Key Responsibilities:
- Provide warm and welcoming interactions with patients, building rapport and ensuring their needs are met.
- Manage and schedule patient appointments efficiently, considering insurance restrictions and plan of care recommendations.
- Verify patient insurance for outpatient therapy benefits and obtain pre-authorizations as needed.
- Collect and process patient payments, providing receipts and ensuring accurate financial records.
- Prepare new evaluation paperwork for patients and therapists, maintaining accurate and up-to-date records.
- Ensure a clean and welcoming environment, sanitizing therapy areas and maintaining a tidy waiting room.
- Monitor and manage incoming and outgoing faxes, ensuring timely and accurate transmission of essential documents.
- Assist in the development and implementation of departmental QI/QA projects, improving productivity and quality of care.
- Participate in hospital committees and workgroups, contributing to the growth and success of our outpatient rehabilitation services.
- Identify equipment and supply needs, facilitating the purchasing process and ensuring efficient operations.
- Assist with marketing and outreach efforts, promoting our outpatient rehabilitation services to physicians, healthcare facilities, and community organizations.
- Maintain professional standards, adhering to attendance, confidentiality, and attendance at scheduled meetings.
Requirements:
- High School diploma or equivalent required.
- Previous customer service experience within the last two years required.
- Strong time-management and organizational skills, with superior written and verbal communication skills.
- Ability to work effectively in teams and autonomously in a fast-paced environment.
- Ability to understand spoken and written English words and sentences.
Work Environment:
Our outpatient therapy environments and community outreach settings require a flexible and adaptable individual who can thrive in a dynamic environment.
Physical Demands:
The ability to lift up to 25 lbs. with proper technique, as well as working with patients who may be frustrated or depressed, is essential for this role.
Disclaimer:
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Shift:
Monday-Friday, 7a-3:30pm
Specialty Type:
Clerical
Sub Specialties:
Outpatient Coordinator
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