Outpatient Rehabilitation Coordinator
4 weeks ago
At CodeForce, we are seeking a highly skilled and organized Outpatient Rehabilitation Coordinator to join our dynamic therapy office team. This role plays a vital part in facilitating meaningful patient interactions and delivering exceptional customer service.
The ideal candidate will have strong time-management and organizational skills, with the ability to understand spoken and written English words and sentences. They will be responsible for warmly greeting and building rapport with patients through in-person and phone interactions, efficiently managing and scheduling patient appointments, and advising patients of their financial responsibility.
The Outpatient Rehabilitation Coordinator will also be responsible for monitoring and managing incoming and outgoing faxes, ensuring timely and accurate transmission of essential documents. They will work closely with the Manager of Rehab to ensure smooth operations in outpatient rehabilitation services, with an emphasis on growing the outpatient rehabilitation volume.
Key responsibilities include:
- Warmly greet and build rapport with patients through in-person and phone interactions.
- Efficiently manage and schedule patient appointments with consideration to insurance restrictions and plan of care recommendations made by the therapist.
- Manage and convert incoming referrals.
- Advise patients of their financial responsibility.
- Monitor and manage incoming and outgoing faxes, ensuring timely and accurate transmission of essential documents.
- Assist in the development and operationalizing of departmental QI/QA projects, both mandated and voluntary.
- Developing processes which facilitate improved departmental productivity while maintaining high quality outpatient care services.
- Assist the Manager of Rehab in management of the budget for the outpatient services.
- Identify rehab-related equipment and supply needs for outpatient rehab services and facilitating the purchasing of items in coordination with the Manager of Rehab and Materials Management.
- Assist the Manager of Rehab to ensure appropriate billing for all disciplines throughout the department for outpatient services.
- Assist with marketing outpatient rehabilitation services to physicians, regional healthcare facilities, community organizations, and other potential referral sources.
- Participate in community outreach programs to increase hospital and rehab department referrals and maintaining community relations, as assigned.
- Maintain professional standards in regard to attendance, collaborative support, attendance at scheduled meetings and confidentiality.
Requirements:
- Previous customer service experience within the last two years required.
- Strong time-management and organizational skills.
- Ability to understand spoken and written English words and sentences.
Shift: 7a-3:30pm (Monday-Friday)
Specialty Type: Clerical
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