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Automotive Service Representative

2 months ago

Marion Indiana, United States Tire Barn Warehouse Full time
{"title": "Guest Care Specialist", "description": "Key Responsibilities

As a Guest Care Specialist at Tire Barn Warehouse, you will be the first point of contact for guests on the phone and in the store. Your primary goal is to engage guests, schedule appointments, build trust, understand their needs, communicate processes and timelines, and present needed services following the Monro selling process.

Responsibilities include:

  • Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
  • First point of contact for guests on the phone and in the store.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of guest care, work order completion, and register assistance.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
  • Maintain an organized and neat guest waiting area.

Requirements:

  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic math skills and accuracy with handling cash and credit transactions.

What We Offer:

  • A competitive hourly rate of $16.00 to $19.00.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment.

Apply Today:

Apply in person at Tire Barn Warehouse or submit your application online. We look forward to hearing from you