Firearms Training Officer
4 weeks ago
Job Overview:
The Firearms Training Officer will serve as a facilitator in the Use of Force Experience, guiding guests through simulated and live-action scenarios that mimic the training law enforcement officers receive. This role requires a high level of professional management, as the officer will be responsible for providing real-time feedback and coaching guests throughout the experience.
Key Responsibilities:
- Orient guests to the Firearms Training Simulator experience space and explain activity and equipment.
- Escort guests through a series of simulations and live-action scenarios, providing immediate feedback and suggestions for alternative courses of action.
- Lead debrief discussions for guests upon completion of the experience.
- Perform basic gallery and exhibit maintenance, including assessing exhibits and equipment for any broken or malfunctioning parts, restocking/refreshing equipment, and opening and closing procedures.
- Manage guest time in space, ensuring guests start and end the experience in accordance with their timed-ticket booking.
- Ensure the high-quality presentation of the Firearms Training Simulator experience space, including testing equipment functionality, ensuring the appropriate appearance of space, and monitoring cleanliness.
- Provide ongoing communication to management staff regarding conditions of exhibit space, unique guest situations, and information and anecdotes regarding guest satisfaction.
- Assist in managing queuing lines and the operation of the Firearms Training Simulator experience.
- Maintain a thorough knowledge of the Museum's current exhibits, programs, and public offerings.
- Remain knowledgeable about safety and emergency procedures.
- Aid in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environment.
Requirements:
- Demonstrate a high level of professional management in performing training activities and facilitating the training experience at all times.
- Demonstrate an understanding of the complexity of the use of force issue and be able to discuss this topic tactfully and diplomatically with Museum guests.
- Be comfortable providing real-time feedback to guests and offering suggestions for alternative courses of action in scenarios.
- Able to improvise and adjust delivery/feedback based on guest response.
- Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience.
- Enthusiasm for working in an organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.
- Proficiency in languages in addition to English is a plus.
- Familiarity with firearms is a plus.
- Familiarity with law enforcement, military, use-of-force, or similar training methods is preferred.
- Flexible schedule, including evenings, holidays, and weekends.
- Ability to stand for extended periods and walk through exhibit space is required.
- Present a professional appearance.
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