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Food Service Supervisor

2 months ago

Orlando, Florida, United States Loews Hotels & Co Full time

At Loews Hotels & Co, we pride ourselves on creating an environment where our team members can make a significant impact while enjoying their work. Our exceptional staff brings to life the remarkable, award-winning accommodations at Universal Orlando Resort.

Recognized as one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are dedicated to fostering a culture that embodies the "power of we".

Are you seeking a workplace where you can express your true self and engage with others in a meaningful way?

  • We provide outstanding benefits and perks, including complimentary meals during shifts and access to theme parks.
  • Our vibrant culture ensures that each day is filled with excitement, challenges, fulfillment, and enjoyment.
  • Diversity is at the heart of our organization, offering every team member the chance to reach their full potential.
  • We are committed to investing in training and development opportunities for all our employees.
  • We promote social responsibility by actively contributing to our community.
  • We prioritize your well-being, just as we care for our guests.

Key Responsibilities

  • Conduct regular inspections to ensure organization, cleanliness, proper maintenance, and adequate supplies.
  • Oversee staff compliance with service standards and operating procedures, including uniform and grooming standards.
  • Supervise guest service, remaining attentive to guests' needs.
  • Assist the Team Leader in establishing and monitoring the completion of side work duties.
  • Maintain the cash bank according to standard operating procedures, ensuring it is balanced and secure.
  • Review daily communication sheets from the previous shift and prepare one for the upcoming shift, checking for personnel call-offs and coverage.
  • Inspect the restaurant for cleanliness and proper setup, including table cleanliness and stands.
  • Communicate daily with the restaurant manager regarding special events and guest counts.
  • Support the Team Leader in conducting menu training sessions and taste panels.
  • Assist the Team Leader with monthly inventory counts and record-keeping.
  • Engage with team members during service, scheduling, safety discussions, and important announcements.
  • Report any unsafe working conditions.
  • Ensure proper handling of guest checks and cash transactions.
  • Step in for team members as needed.
  • Proficient in Microsoft Excel, Word, and PowerPoint.
  • Demonstrate excellent organizational skills.

Qualifications

  • Knowledge of food and beverage operations is essential.
  • Strong communication skills, both written and verbal.
  • A high school diploma is required.
  • Exceptional organizational abilities.
  • Aptitude for making decisions based on limited information.
  • Familiarity with Microsoft Office is preferred.