Restaurant Operations Manager

1 day ago


East Stroudsburg, Pennsylvania, United States Great Wolf Lodge Full time
Restaurant Supervisor Job Description

At Great Wolf Lodge, we are seeking a highly skilled and experienced Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will play a critical role in ensuring exceptional hospitality and overseeing restaurant operations and personnel.

Key Responsibilities:
  • Communicate expectations to Lead Servers and restaurant staff to ensure efficient operations and meet all set standards.
  • Provide administrative support for front of house operations, including scheduling, payroll, reservations, inventory, receiving, and personnel-related matters.
  • Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service, and work with management to investigate and resolve guest concerns.
  • Assist with the overall operation of the restaurant(s), including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance.
  • Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift.
  • Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s).
  • Identify all Out of Order equipment and pass along to Manager for repair.
  • Support management in staff performance-related matters, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assist with the coordination and execution of birthday parties.
  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Requirements:
  • Some High School education or equivalent.
  • 1+ year previous experience in a food service team lead capacity or leadership role.
  • 1+ year utilizing Point-of-Sale (POS) technology.
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling.
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed.
  • Successful completion of criminal background check and drug screen.
Preferred Qualifications:
  • Prior experience with Micros POS.
  • Serve-Safe and/or TIPS certification.
  • Proven teamwork.
  • Projects professional image that inspires trust and confidence.
  • Enthusiastic and positive energy.
Physical Requirements:
  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist.
  • Able to stand for long periods of time.

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, 401K with employer match, paid vacation time off, and paid parental leave. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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