IT Systems Engineer

3 weeks ago

Fort Myers, Florida, United States Entech Computer Full time
Job Summary:

Entech Computer is seeking a highly skilled IT Systems Engineer to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

Identify, troubleshoot, and document user issues to resolution, maintaining superior customer satisfaction
Work with end users to resolve reactive support requests, including Windows servers and desktops, Microsoft cloud services, Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues
Resolve proactive alerts and monitors generated by the NOC, related to backups, viruses, impending hardware failures, licensing issues, and more
Complete recurring health assessments and proactive upgrades to network infrastructure
Manage Line of Business software updates and upgrades, coordinating with vendor support as necessary
Manage software as a service licensing and accounts for partners
Manage daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets

Requirements:

Advanced proficiency in and ability to troubleshoot Windows 10 and 11 Operating Systems, Workstation and Server Hardware, Printer and Multi-function devices and technologies, Standard Windows Applications, Microsoft Office Suite, Email and Mobile Device connectivity, Microsoft 365
Intermediate proficiency in and the ability to troubleshoot Mac OS troubleshooting, IPv4 and IPv6 technologies, LAN/WAN connectivity issues, Microsoft Azure, Hyper-V, vSphere, Citrix, SQL, and Terminal Services, Active Directory, Windows Server, VPN connectivity troubleshooting and configuration
High School Diploma or GED, Two years college or equivalent work experience preferred
Three or more years of related experience or relevant coursework
Two to three years working in a Technical Support/Service Desk environment preferred
Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP

Benefits:

Free Medical Insurance
Additional Employer Paid Medical Options
Fully Vested 401(k) Match
Flexible Time Off (an unlimited amount of paid time off days)
Free $10,000 Life Insurance Policy
Six Paid Holidays - PLUS Black Friday
Flexible Schedule Options
Fun Employee Events - Yearly Culture Building Events
Options available for dental, vision, short term disability, long term disability, and additional life insurance
Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.
This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver's license is required for this position.

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