Client Support Specialist

2 weeks ago


Cleveland, Ohio, United States Shield HealthCare Full time
Job Overview

Since its inception in 1957, Shield Healthcare has been committed to delivering exceptional healthcare services while prioritizing customer satisfaction and employee success. Our mission is to meet the medical supply requirements of both consumers and the caregiving community, all while maintaining an impressive 99% overall customer satisfaction rating. Over the years, we have expanded our reach nationally, with service locations across various states.

We are currently seeking a Client Support Specialist to join our team in the Middleburg Heights, OH office. This role involves assisting our clients with their telephone orders. The position offers a consistent schedule from Monday to Friday, ensuring no night or weekend shifts.

This is an on-site role in Middleburg Heights, OH.

KEY RESPONSIBILITIES:

  • Handle incoming telephone calls and faxes, processing orders from healthcare providers, referral sources, and clients.
  • Input orders into the computer system promptly.
  • Assist walk-in clients with their needs.
  • Manage authorizations and necessary documentation.
  • Address support and sales inquiries to uphold customer satisfaction.
  • Resolve client complaints effectively.
  • Promote additional products and services to fulfill client requirements.

REQUIREMENTS:

  • Minimum of 2 years of experience in customer service.
  • Strong multitasking abilities.
  • Proven problem-solving skills.
  • Excellent verbal and written communication skills.
  • Bilingual in English and Spanish is preferred.

COMPENSATION & BENEFITS:

  • Hourly wage ranging from $17 to $34, with a typical starting rate of $20 to $21.
  • Comprehensive Medical, Dental, and Vision coverage.
  • 401(k) plan with company matching.
  • Paid Sick and Vacation Days.
  • Flexible Spending Account options.
  • Life and Disability Insurance.
  • Education Assistance programs.
  • Employee Referral incentives.

Individuals who are career-oriented will find our organization both challenging and rewarding. We take pride in our reputation for excellence, which is complemented by our commitment to continuous training and development across various fields.



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