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Infusion Client Coordinator Manager
2 months ago
We are seeking a highly skilled and experienced Infusion Client Coordinator Manager to join our team at Prochant US. As a key member of our revenue cycle management team, you will be responsible for providing exceptional client service, driving process efficiency, and building trusting relationships with our clients.
Key Responsibilities- Rapid Response and Resolution: Respond promptly to client operational problems, demonstrating a sense of urgency, teamwork, and bias for action.
- Client Onboarding and Management: Kick-off, manage, and drive the operationalization of multiple portfolios of RCM Client accounts, ranging from medium to large-sized clients with annual revenues.
- Process Efficiency and Best Practices: Drive process efficiency and best Infusion Industry practices while onboarding clients, creating client SOPs, and handing them off to operations for delivery.
- Collaboration and Communication: Drive collaboration in tasks, projects, response times, and outcomes critical to the relationship, escalating proactively on non-collaborating ones.
- Relationship Building: Build trusting relationships by being available, delivering on promises, and transparent communication, without drifting away from established scope, principles, and standards.
- Global Team Support: Support the global team beyond implementation on training, competency building, cheat sheets, decision support, and QA monitoring/calibration with client expectations.
- System Building: Build systems (people, process, and technology, and ecosystem) to drive scale.
- Education: High School Diploma or GED
- Experience: 3-5 years of previous end-to-end RCM Management experience for all commercial, PBM, Medicaid, and/or Medicare payers required.
- Knowledge and Skills: Excellent working knowledge of commercial, Medicaid, and Medicare, including PBM's and managed plans for infusion therapies. Ability to make independent decisions and exercise discretion when working with customers, providers, and insurance companies.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with all departments and maintain a professional attitude with all staff and prospective clients.
- Health Insurance
- Gap Insurance
- Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability (company paid)
- Term Life Insurance (company paid, employee can elect additional)
- Full suite of supplemental insurance plans
- Family Teledoc Plan (company paid)
- Floating holidays and paid time off
- 401K with company match
