Digital Solutions Specialist

3 days ago


Mt Pleasant, South Carolina, United States Hitachi Full time
Job Summary
The Digital Solutions Specialist will play a key role in supporting customers with digital solutions and training. The ideal candidate should have a strong technical background in digital solutions, not necessarily related to High Voltage Monitoring Solutions. Additionally, experience with Electrical Substations is highly valued.

Responsibilities
• Support and guide customers for digital solutions & Training
• Provide technical advice to customers
• Engage other technical specialists to support customer needs as required
• Develop technical presentations and training
• Engage in day-to-day operational activities to ensure effective delivery and implementation of solutions
• Support sales teams in opportunity discussions, cost construction, and proposal development
• Review and discuss technical drawings to ensure clarity and alignment on project needs
• Provide administrative leadership for the Training Center activities, including scheduling, training preparation, marketing collaterals
• Oversee the training center business, monitoring KPIs such as orders, nr of training, utilization, customer survey responses
• Assist trainers in maintaining the training & certification database
• Act as liaison with other departments, divisions, and organizations regarding HV Training Center Americas
• Collaborate with internal and external stakeholders, building strong relationships across various levels
• Adapt to a dynamic work environment where daily tasks can vary significantly
• Participate in conferences, trade shows, and other events to promote solutions and create a network
• Assist the sales team in developing quotes and working on customer solutions
• Travel ~20% for client meetings, conferences, and other business activities

Requirements
• Bachelor's degree in electrical engineering (or similar)
• Proven experience with High Voltage Substations
• Experience with Substation Field Service is also a differentiator
• Excellent communication and presentation skills, with the ability to deliver both technical and sales content

Salary Information
We offer an estimated annual salary range of $80,000 - $110,000 depending on location and experience.

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