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Guest Services Lounge Attendant

2 months ago

Miami, Florida, United States JW Marriott Miami Full time
Job Overview

Location: JW Marriott Miami

Compensation: Hourly

Schedule: Full-Time

Position Type: Non-management

Benefits:

  • Health Insurance
  • Dental and Vision Coverage
  • Paid Time Off
  • 401K Retirement Plan
  • Parking and Metro Reimbursement
  • Travel Perks and Benefits
  • Recognition and Rewards Programs
  • Opportunities for Advancement
  • Holiday Pay
  • Complimentary Meals
  • Provided Uniforms
  • Life Insurance at No Cost
  • Short-Term Disability Coverage
  • And much more

Position Summary

As a key member of our team, you will be responsible for serving food and beverages to guests in a professional manner. You will set tables according to the event type and adhere to service standards. Your role includes addressing inquiries about menu options and communicating effectively with the kitchen regarding orders, dietary restrictions, and special requests. You will also maintain cleanliness in your work area and ensure guest satisfaction throughout their dining experience.

Key Responsibilities

  • Serve food and drinks to guests while ensuring high service standards.
  • Set up tables and prepare dining areas for various events.
  • Engage with guests to ensure their needs are met and provide assistance as required.
  • Record orders accurately using the MICROS system.
  • Maintain cleanliness of dining and service areas.
  • Complete closing duties, including restocking and securing the area.
  • Adhere to all safety and security policies, reporting any incidents promptly.
  • Uphold the confidentiality of guest information and company assets.

Guest Interaction

  • Welcome guests warmly and acknowledge their presence.
  • Anticipate guest needs and respond positively to inquiries and requests.
  • Provide assistance to guests with disabilities, ensuring their comfort and accessibility.
  • Engage in conversations about the property and local attractions.

Physical Requirements

  • Ability to stand, sit, or walk for extended periods.
  • Capability to lift and carry objects weighing up to 10 pounds.

Our Commitment

At JW Marriott Miami, we are dedicated to providing exceptional hospitality and building strong relationships with our guests and associates. We strive to create a welcoming environment that reflects our core values of inspiration, innovation, and accountability.