Guest Services Representative

5 days ago


Durango, Colorado, United States Residence Inn Durango Full time
Guest Services Agent at Residence Inn Durango

We are seeking a friendly and approachable individual to join our team as a Front Desk Agent at Residence Inn Durango. As a key member of our front desk team, you will be responsible for providing exceptional guest service and creating memorable experiences.

About the Role:

  • Offer personalized attention to guests, responding to their needs and requests in a prompt and courteous manner.
  • Assist guests with local information, recommendations, and directions, enhancing their stay and overall experience.
  • Process guest transactions, manage cash and credit transactions, and maintain accurate records.
  • Demonstrate strong organizational skills, prioritizing tasks and managing multiple responsibilities.

Requirements:

  • Previous experience in a customer-facing role, preferably in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
  • Basic computer skills, including proficiency in Microsoft Office and hospitality software systems.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

Benefits:

  • Competitive hourly rate of $16.00 - $16.50 per hour.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A supportive and dynamic work environment that encourages teamwork and collaboration.
  • A comprehensive benefits package, including group insurance, paid time off, and company-matched 401(k) plan.

Location: Residence Inn Durango, CO

Salary Range: $16.00 - $16.50 per hour



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