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Customer Service Representative

2 months ago

Chanhassen, Minnesota, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.

Key Responsibilities:
  • Provide top-notch customer service, addressing customer inquiries and concerns in a timely and professional manner.
  • Assist customers in selecting the right products and services, ensuring they have a seamless shopping experience.
  • Build strong relationships with wholesale and retail customers, fostering trust and loyalty.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue.
  • Maintain accurate and up-to-date work order files and formulas, ensuring efficient operations.
  • Pull and stock products from the sales floor or warehouse, ensuring optimal inventory levels.
  • Tint and mix products to customer specifications, providing expert advice on product usage.
  • Assist in maintaining a clean and organized store environment, including equipment and displays.
  • Load and unload delivery trucks, ensuring timely and efficient delivery of products.
  • Assist in making deliveries, as needed, to meet customer needs.
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience.
  • Remain knowledgeable on products offered, discussing available options and features with customers.
  • Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste.
  • Suggest ways to improve sales and customer satisfaction, driving business growth and excellence.
Requirements:
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in more than one language.
  • Ability to read, write, comprehend, and communicate in Spanish.