Director of MSO Operations and Strategy

5 days ago


Carson City, Nevada, United States CenterWell Full time
About the Role

CenterWell is seeking a highly skilled and experienced Associate Director of MSO Operations to join our team. As a key member of our leadership team, you will be responsible for supporting the Las Vegas market and working closely with a team of Provider Engagement Specialists and clinical partners to deploy education, services, and tools to support local affiliate providers in delivering high-quality care while reducing unnecessary costs.

The success of the Associate Director will be measured by meeting quality and cost goals of the MSO, as well as maintaining high levels of practice satisfaction and effective management of local field teams.

Key Responsibilities
  • Execute on direction from the National President of MSO Operations, Clinical dyad partners, and/or Market Presidents, and internal team members as necessary to achieve practice value-based care goals.
  • Guide Provider Engagement Specialists in individual initiative planning efforts, tailored for each practice.
  • Cultivate in-depth relationships with practices and regional partners, including regular status calls and in-person meetings, to set strategic priorities, report results, monitor utilization and costs, and identify opportunities for growth and savings.
  • Manage the onboarding process of new practices and plan for onboarding success.
  • Partner with MSO growth leadership to support local expansion of the affiliate network with a strong service offering to all customer segments.
  • Facilitate regular meetings with practices to educate practice staff, build MSO buy-in, identify and resolve barriers, monitor progress, and gather practice satisfaction, feedback, and lessons learned.
Requirements
  • Bachelor's Degree
  • 6 or more years of healthcare or managed care with Provider Contracting, Network Management or Provider Relations experience.
  • 2 or more years of demonstrated management experience and partnering with senior leadership on strategic initiatives.
  • Ability to travel as needed within Las Vegas, NV and surrounding areas.
  • Proven planning, preparation and presenting skills, with established knowledge of reimbursement and bonus methodologies.
  • Demonstrated ability to manage multiple projects and meet deadlines.
  • Comprehensive knowledge of all Microsoft Office applications.
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Preferred Qualifications
  • Masters Degree
  • 2 or more years of Value Based Care experience.
  • 2 or more years of Practice Transformation or Change Management experience.
  • 2 or more years of Performance Management in healthcare experience.
  • Proficiency in analyzing and interpreting financial trends for health care costs, administrative expenses and quality/bonus performance.
  • Comprehensive knowledge of Medicare policies, processes and procedures.


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