Patient Service Representative

2 weeks ago


Barberton, Ohio, United States Cleveland Clinic Full time
Job Summary:
Cleveland Clinic Health System seeks a Patient Service Specialist to provide exceptional patient experiences and deliver proactive, comprehensive support. The ideal candidate will possess excellent communication skills, empathy, and the ability to work effectively in a fast-paced environment.

The successful candidate will be responsible for providing a welcome and professional environment, interacting with patients, and ensuring stellar patient experiences. This includes investigating, triaging, and resolving patient issues using the established HEART model, as well as entering and maintaining confidential patient information.

To excel in this role, applicants should have a high school diploma or equivalent and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service. An associate's degree and one year of experience or a bachelor's degree are also acceptable. Knowledge of medical terminology is preferred.

This position offers an estimated salary range of $40,000 - $55,000 annually, depending on experience. Benefits include physical requirements such as dexterity to operate a PC and other office equipment, ability to lift and transport up to 25 pounds, and good visual acuity through normal or corrected vision.

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