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Patient Service Representative
2 months ago
Baptist Health is seeking a dedicated Patient Service Representative.
The Patient Service Representative is responsible for managing all incoming patient inquiries efficiently, aiding patients in comprehending healthcare billing processes, updating patient information, and verifying insurance details. This role also involves making inquiries related to billing and coding with other departments on behalf of the patient, as well as clarifying self-pay payment policies and procedures.
Delivering exceptional customer service is paramount to ensure the highest level of patient satisfaction, thereby fostering a positive patient experience.
Qualifications:
- High school diploma or GED is required.
- Previous experience in Customer Service is essential.
- Experience in a medical office or call center is preferred, though not mandatory.
