Residential Internet Services Coordinator

5 days ago


Cleveland, Ohio, United States DigitalC Full time

About Us

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DigitalC is a nonprofit technology social enterprise headquartered at the MidTown Tech Hive in Cleveland, Ohio's Hough neighborhood. We began our journey in 2015 with a singular focus: bridging the digital divide through digital skills training. Our vision is bold yet powerful: we aim to change the world one connection at a time.

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We achieve this by providing superior internet access, fostering accessible community spaces, and delivering tailored technology training. This position is ideal for someone who can work independently, is self-motivated, and can handle all aspects of the job from start to finish.

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Job Description

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We are seeking a dedicated Field Tech Associate who will play a critical role in ensuring the installation and maintenance of our internet services. The salary for this position is approximately $40,000-$60,000 per year, depending on experience. As a Field Tech Associate, you will specialize in performing solo installations for residential customers and Multi-Dwelling Units (MDUs), install, maintain, and upgrade wireless internet equipment and services for residential and commercial customers, and route cables and wiring on the exterior of buildings while maintaining a neat and discreet appearance to ensure minimal visual impact.

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Key Responsibilities:

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  2. Perform solo installations for residential customers and Multi-Dwelling Units (MDUs).">
  3. Install, maintain, and upgrade wireless internet equipment and services for residential and commercial customers.">
  4. Route cables and wiring on the exterior of buildings while maintaining a neat and discreet appearance to ensure minimal visual impact.">
  5. Diagnose and resolve networking issues to ensure a reliable internet connection for customers.">
  6. Provide excellent customer service by addressing customer inquiries, explaining services, and ensuring customer satisfaction.">
  7. Maintain accurate records of installations, repairs, and service requests.">
  8. Adhere to safety protocols and guidelines to ensure a safe working environment.">
  9. Ensure that installations meet DigitalC standards for quality and performance.">
  10. Collaborate with two-person teams as needed to support larger installations and meet business demands.">
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Requirements

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  • High school diploma or equivalent.">
  • No prior industry experience is required, but candidates with experience in installation, cabling, or networking will be given strong consideration.">
  • Basic understanding of networking concepts and troubleshooting is a plus.">
  • Excellent communication and customer service skills.">
  • Ability to work independently and manage all aspects of the job.">
  • Strong problem-solving and time management skills.">
  • Physical fitness and the ability to work at heights and in various weather conditions.">
  • Must be comfortable using ladders up to 30 feet for individual installations.">
  • Valid driver's license and reliable transportation.">
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Benefits

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  • Generous Medical, Dental, Vision, Life insurance benefits for full-time employees.">
  • 401(k) opportunity with company match for full-time employees.">
  • Paid Time Off (PTO).">
  • Paid Holidays.">
  • Company gatherings and learning opportunities.">


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