Patient Access Representative Lead: Healthcare Operations Expert
7 days ago
Company Overview:
At Optum, in strategic partnership with Allina Health, we are dedicated to delivering exceptional healthcare services. Our team is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to thrive.
Salary: $1000 SIGN ON BONUS FOR EXTERNAL APPLICANTS, estimated annual salary range of $65,000 - $85,000 based on experience and location.
Job Description:
As an Optum employee, you will provide support to the Allina Health account. This role requires a highly motivated individual who can work effectively in a fast-paced environment, ensuring seamless patient experiences from registration to treatment.
Key Responsibilities:
- Greet and welcome patients in person, providing a positive first impression of our facility.
- Collect demographic and insurance information, accurately entering it into electronic medical records.
- Check in and interview patients to complete the registration process, addressing any issues promptly and professionally.
- Direct patients to their appointment or procedure, ensuring timely and efficient movement through the system.
- May assist in scheduling add-on appointments, demonstrating flexibility and adaptability in a dynamic environment.
- Document any issues and resolutions in electronic medical records, maintaining accurate and up-to-date records.
- Resolve claim issues or registration errors on patient accounts and in assigned work queues, exercising analytical skills to resolve complex problems.
- Use resources, tools, and procedures to complete registration for complex accounts, requiring strong technical expertise.
- Verify insurance eligibility and benefits information for payers, interpreting results to ensure accurate billing and payment.
- Obtain cost information and explain it to patients as needed, demonstrating empathy and excellent communication skills.
- Collect on patient financial obligations, working closely with patients to establish payment plans when necessary.
- Handle complex questions and concerns from patients, responding promptly and professionally.
- Screen and approve patients for financial assistance programs, providing guidance on available options and supporting them throughout the application process.
- Provide technical or functional direction for employees, mentoring and coaching them to achieve their full potential.
- Assist patients in completing request for information forms and submit them to the appropriate department, streamlining processes and improving patient satisfaction.
- Offer customer service for inbound and outbound telephone calls, responding to queries and resolving issues efficiently.
- Collaborate with leaders to ensure effective team operations, coordinating workflow and tasks among employees to maximize productivity.
- Identify trends and patterns in daily site activities, bringing insights to leadership to inform strategic decisions.
- Exhibit behaviors and expectations consistent with leadership roles, serving as a positive influence and role model for colleagues.
- Complete Quality Audits as assigned, adhering to department guidelines and standards.
- Participate in the orientation and training of employees, providing feedback to leadership and contributing to the growth and development of the team.
- Will participate in on-call rotation as defined by site, demonstrating flexibility and commitment to meeting business needs.
- Assist and support team members in all roles, promoting a culture of collaboration and mutual respect.
Required Qualifications:
- 2+ years of revenue cycle experience in a healthcare/hospital setting, with a strong understanding of healthcare operations and best practices.
- 2+ years of customer service experience, with a proven ability to handle complex situations and respond to diverse customer needs.
- Intermediate level of proficiency with Microsoft Office products, including Excel, Word, and Outlook.
- Ability to work Monday-Friday from 8:00am – 4:30pm, with occasional extended hours as required by business needs.
- Ability to work on-call during weekends, on a rotational basis, demonstrating flexibility and commitment to meeting business needs.
- Must be 18 years or older, with a valid driver's license (if applicable).
Preferred Qualifications:
- Epic Experience, with knowledge of electronic medical records systems and the ability to navigate complex software applications.
- Experience with electronic medical records, with a strong understanding of data management and entry procedures.
Physical Demands:
This role requires consistent walking, standing, bending, turning, and other physical demands associated with a healthcare environment. Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently.
-
Travel Healthcare Professional
3 days ago
Duluth, Minnesota, United States Access Healthcare Full timeJob Title: Travel Healthcare Professional\helpers needed to provide medical care and support in the Med-Surg department of a hospital in Duluth, Minnesota. The successful candidate will work as a registered nurse (RN) and be responsible for providing high-quality patient care.\Compensation Package: We offer a competitive salary of $83/hour, based on 12-hour...
-
Patient Access Team Lead
2 days ago
Duluth, Minnesota, United States Optum Full timeAbout the OpportunityWe are seeking a highly skilled Patient Access Representative Senior to join our team at Optum, in strategic partnership with Allina Health. This role offers a unique opportunity to make a meaningful impact on the lives of our patients and contribute to the advancement of health equity on a global scale.Key ResponsibilitiesGreet and...
-
Dedicated Traveling Registered Nurse
5 days ago
Duluth, Minnesota, United States Access Healthcare Full timeAccess Healthcare, a leading provider of healthcare staffing solutions, is currently seeking an experienced and skilled traveling registered nurse (RN) to join our team in Duluth, Minnesota.About the JobThis exciting opportunity is for a 13-week contract with 36 hours of work per week. The shift schedule will be 12 hours long, and the employment type is...
-
Patient Access and Registration Team Lead
4 weeks ago
Duluth, Minnesota, United States St. Luke's Full timeJob Title: Patient Access and Registration Team LeadJob Summary:The Patient Access and Registration Team Lead is responsible for facilitating patient access into the St. Luke's Hospital system by executing pre-registration, registration, and insurance verification functions. The role requires positive patient relations and protecting the fiscal interest of...
-
Pharmacy Department Lead
1 day ago
Duluth, Minnesota, United States Essentia Health Full timeJob Title: Pharmacy Department Lead - Clinical Operations ExpertAbout the Role:The Pharmacist Site Lead is a key position at Essentia Health, responsible for leading site activities and ensuring comprehensive pharmacy services. This role involves overseeing the preparation and dispensing of prescriptions, as well as providing quality pharmaceutical care to...
-
Duluth, Minnesota, United States Access Healthcare Full timeAt Access Healthcare, we are dedicated to providing exceptional service to our nursing family by offering around-the-clock support, competitive pay packages, and an unmatched benefits package. We strive to create a true family feel, working closely with you to find the perfect placement that suits your needs.We offer one of the top leading pay packages in...
-
Travel Nurse RN
7 days ago
Duluth, Minnesota, United States Access Healthcare Full timeJob Title: Travel Nurse RN - Operating Room SpecialistWe are seeking an experienced Travel Nurse RN - Operating Room to work in a high-volume operating room setting in Duluth, Minnesota.About the Job:Specialty: Operating Room NursingDiscipline: Registered Nurse (RN)Durations: 13 weeksShifts: 36 hours per week, 12 hours eachThe compensation package includes a...
-
Traveling Healthcare Professional RN Lead
7 days ago
Duluth, Minnesota, United States Planet Healthcare Full timeJob Title: Traveling Healthcare Professional RN Lead">About Planet Healthcare:">We are a global leader in clinical staffing, driven by a candidate-first approach and consultative method.">Our Methodology:">We understand the market demands and trends within your specialty, providing support, guidance, and an upper-hand on the competition.">Benefits:">We offer...
-
Healthcare Access Coordinator
3 days ago
Duluth, Minnesota, United States Optum Full timeCompany OverviewAt Optum, we are committed to delivering innovative solutions that improve health outcomes and make the healthcare system work better for everyone. Our partnership with Allina Health enables us to support patients in a meaningful way.About the RoleWe are seeking a skilled Healthcare Access Coordinator to join our team. This role is...
-
Duluth, Minnesota, United States Access Healthcare Full timeAbout the RoleWe are seeking a reliable Medical Laboratory Technician to fill a travel assignment in Duluth, Minnesota.Key ResponsibilitiesSpecialize in medical laboratory testing and proceduresWork as an allied health professional in a fast-paced environmentEnsure accurate test results and effective patient careRequirementsMedical Lab Technician...
-
Duluth, Minnesota, United States AMN Healthcare Full timeCompensation: $140,000 - $180,000 per yearAbout This OpportunityWe are seeking a skilled Registered Nurse to join our team of healthcare professionals in a dynamic and fast-paced environment.Job SummaryThis role involves providing top-notch patient care, working closely with multidisciplinary teams to address complex medical conditions such as heart failure,...
-
Traveling Registered Nurse
7 days ago
Duluth, Minnesota, United States Access Healthcare Full timeJob OverviewAccess Healthcare is a leading healthcare provider seeking a skilled Traveling Registered Nurse (RN) for a Med Surg position in Duluth, Minnesota.Salary and BenefitsThe pay package for this role includes a competitive salary, based on 12-hour shifts and 48 hours per week, with a tax-free stipend amount to be determined.Job ResponsibilitiesThis...
-
Diagnostic Imaging Specialist
7 days ago
Duluth, Minnesota, United States Access Healthcare Full timeExciting Diagnostic Imaging Specialist OpportunityWe are seeking an experienced Diagnostic Imaging Specialist to join our team for a 12-week travel assignment in Duluth, Georgia.About the RoleThis is a 36-hour per week position with 12-hour shifts, working days. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment and...
-
Duluth, Minnesota, United States Access Healthcare Full timeAbout the RoleWe are seeking a highly skilled Senior Medical Surgical Registered Nurse to join our travel nursing team for a 12-week assignment in Duluth, Minnesota.Job SummaryThis is an exciting opportunity for a seasoned Med-Surg RN to work as a traveling nurse with Access Healthcare. As a Med-Surg RN, you will provide high-quality patient care in a...
-
Duluth, Minnesota, United States PRIDE Health Full timeJob OverviewWe are seeking a skilled Operating Room Registered Nurse to join our team at PRIDE Health.The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.About PRIDE HealthPRIDE Health is a minority-owned healthcare recruitment division of Pride Global,...
-
Duluth, Minnesota, United States Access Healthcare Full timeTravel Nursing Job in Duluth, MinnesotaAccess Healthcare is a leading healthcare staffing agency seeking a skilled Med Surg travel nurse for a 12-week assignment in Duluth, Minnesota.About the JobSpecialty: Med SurgDuration: 12 weeksShift: 12 hours, nightsHours per week: 48The ideal candidate will have experience working as a Registered Nurse (RN) in a Med...
-
Duluth, Minnesota, United States Access Healthcare Full timeJob SummaryAccess Healthcare is seeking a travel nurse RN for a Med Surg position in Duluth, Minnesota.Key DetailsSpecialty: Med SurgDiscipline: RNDuration: 12 weeksHours per week: 48 hoursShift: 12 hours, nightsAbout the RoleThis travel nursing job offers a unique opportunity to work with Access Healthcare, a leading agency in the industry. Our team...
-
Medical Travel Professional RN Opportunity
7 days ago
Duluth, Minnesota, United States Access Healthcare Full timeOverview Access Healthcare is a pioneering travel nurse agency that prioritizes its nursing family. Our commitment to providing superior service, competitive pay packages, and unmatched benefits sets us apart from other agencies.About Access Healthcare Founded by two passionate travel nurses, Danielle and Diego, our agency was born out of a...
-
Patient Access Services Coordinator
1 day ago
Duluth, Minnesota, United States Optum Full timeAbout the RoleWe are seeking a skilled Patient Access Services Coordinator to join our team at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account, contributing to the delivery of exceptional patient care and services.
-
Med-Surg Nurse for Travel Assignment
5 days ago
Duluth, Minnesota, United States Access Healthcare Full timeAccess Healthcare is a leading travel nursing agency that offers competitive pay packages and an unmatched benefits package to its nursing family.We are currently seeking a highly skilled Med-Surg nurse for a 12-week travel assignment in Duluth, Minnesota. The ideal candidate will have a strong background in medical-surgical nursing and be able to work 48...
