Patient Access Team Lead

2 days ago


Duluth, Minnesota, United States Optum Full time
About the Opportunity

We are seeking a highly skilled Patient Access Representative Senior to join our team at Optum, in strategic partnership with Allina Health. This role offers a unique opportunity to make a meaningful impact on the lives of our patients and contribute to the advancement of health equity on a global scale.

Key Responsibilities
  • Greet and welcome patients in person, providing a standard registration process by collecting demographic and financial data and entering information into an electronic medical record.
  • Collects demographic and insurance information, checks in and interviews patients to complete the registration process, obtains signatures from patients as needed, and directs patient to their appointment or procedure.
  • May assist in scheduling add-on appointments, documents any issues and resolutions in electronic medical record, resolves claim issues and registration errors on patient accounts and in assigned work queues.
  • Verifies insurance eligibility and benefits information for payers and interprets results, focusing on complex billing situations, obtains cost information and explains information to patients, collects on patient financial obligations, handles complex questions as needed.
  • Screens and approves patients for financial assistance programs and financial counsel as needed, provides technical or functional direction for employees, assists patient in completion of request for information forms and submits to appropriate department.
Requirements
  • 2+ years of customer service experience, 1+ years of revenue cycle experience in a healthcare/hospital setting, intermediate level of proficiency with Microsoft Office products.
  • Ability to work 2-3 shifts per week from 11:00am - 7:30pm, ability to work every other weekend from 11:00am - 7:30pm, ability to work come onsite for training within standard, daytime hours for first 3 weeks upon hire.
  • Must be 18 years or older, Epic Experience, experience with electronic medical records.
What We Offer
  • A competitive salary of $55,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
  • The opportunity to work with a talented team of professionals who share your passion for delivering high-quality care and improving health outcomes.
  • Ongoing training and development opportunities to help you grow and advance in your career.


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