Fitness Club Operations Director
7 days ago
About Us
24 Hour Fitness is a leading fitness industry company that has been making a difference for over 40 years. With over 270 clubs in 11 states, we strive to create a healthier and happier world through fitness.
Job Summary
We are seeking an experienced General Manager to lead our club operations team and drive excellence in customer service, member engagement, and revenue growth. As the head of our club, you will be responsible for recruiting, training, and developing a high-performing team, setting ambitious goals, and fostering a culture of accountability and inclusivity.
Key Responsibilities
- Recruit, train, and develop a high-performing team to deliver exceptional customer service and meet membership sales targets.
- Provide visionary leadership to the team, setting clear objectives, delegating responsibilities, and promoting a culture of excellence and accountability.
- Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
- Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams, meeting or exceeding targets.
- Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
- Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
- Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
- Develop and execute retention strategies, such as member engagement programs, events, and incentives.
Requirements
To succeed in this role, you will need:
- 3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
- 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
- Excellent communication, interpersonal, and customer service skills.
- CPR/AED certification (or willingness to obtain).
Benefits
As a valued member of our team, you can expect:
- A competitive salary range of $81,640 - $99,782 per year.
- A free club membership for you and your family.
- Ongoing coaching, feedback, and performance evaluations.
- The opportunity to work in a dynamic and supportive team environment.
Compensation
The estimated salary for this position is $96,879 per year, based on location, work experience, and education.
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