Systems Specialist

5 days ago


Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a highly skilled Systems Specialist to join our team. As a key member of our IT department, you will be responsible for providing second-line technical support and resolving complex IT issues.

**Key Responsibilities:**

  • Investigate and diagnose technical issues using advanced troubleshooting techniques
  • Resolve and close incidents/service requests in a timely and efficient manner
  • Escalate unresolved incidents/service requests to senior technical staff
  • Log relevant incident/service request details in accordance with help desk procedures
  • Communicate with clients regarding incident progress and provide regular updates
  • Troubleshoot and resolve PC incidents and/or VIP requests
  • Ensure tickets are updated at all times until issues are resolved
  • Liaise with clients, other IT support groups, and 3rd party providers when necessary
  • Coordinate with vendors for hardware repair and maintenance
  • Perform staging of PCs and other technical equipment
  • Perform IMAC (Install, Move, Add and Change) tasks as required
  • Administrate mobile phone contracts and ensure seamless communication
  • Provide technical support to Markets (Trading) teams with their unique workstations setup and requirements
  • Support the night desk staff who work outside of the standard office hours
  • Prepare Video Conferences on request and ensure smooth technical operations
  • Assist on special events coverage and provide technical support as needed
  • Creates/maintains documentation and knowledge base articles

**Requirements:**

  • Minimum 7 to 10 years of experience in a trading floor environment, preferably in an investment bank or private bank
  • Experience using WEYTEC system and other communication systems
  • Strong technical skills and ability to troubleshoot complex IT issues
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

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