Customer Success Representative

1 week ago


Lincoln, Nebraska, United States Sandhills Global, Inc. Full time
About the Role

We're seeking a skilled Customer Success Representative to join our Sales and Operations team. This role will serve as the first point of contact for new and existing customers, interacting with them via phone, chat, and email. The ideal candidate will be responsible for handling follow-ups and support requests independently.

What We Offer

  • A competitive salary range of $55,000 - $65,000 per year
  • A 4.5-day workweek
  • The opportunity to make an impact on the trucking industry
Responsibilities

Key Responsibilities:

  • Act as the first point of contact for new customers and existing customers, managing inbound questions via phone, chat, or email
  • Educate customers on our platform and value proposition, partnering with account managers or operations specialists to address complex customer queries
  • Support the Sales team in qualifying sales leads that develop into new customers and act as the internal owner of all-things-support
  • Gather feedback from customers to improve our products and technology
  • Assist with various administrative tasks and requests from clients
Requirements

Requirements:

  • 1-3 years of experience in customer success/support, sales, or operations
  • Experience engaging with users/customers using modern technology
  • Familiarity with CRM's or similar productivity tools
  • A passion for serving customers
  • Attention to detail and a sense of urgency
  • Positive attitude and 'get-it-done' spirit


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