Service Receptionist/Loaner Coordinator

2 weeks ago


Wayzata, Minnesota, United States Lexus of Wayzata Full time

pJobSummary:brbrTheServiceReceptionistatLexusofWayzataisacustomer-focusedroleintheautoindustry.Thisindividualwillberesponsibleforprovidingexceptionalservicetoclientsvisitingthedealershipforvehiclemaintenanceandrepairs.Asthefirstpointofcontact,theServiceReceptionistwillgreetanddirectcustomers,answerphonecalls,scheduleappointments,andhandlepaymenttransactions.brbrResponsibilities:brbr-Greetcustomersinafriendlyandprofessionalmannerbrbr-Directcustomerstotheappropriateserviceadvisorbrbr-Answerhighvolumeofphonecallsandscheduleappointmentsusingthedealership'sschedulingsystembrbr-Handlepaymenttransactions,includingprocessingcreditcardpaymentsandreconcilingcashdrawersbrbr-Assistwithadministrativetaskssuchasfilinganddataentrybrbr-Maintainacleanandorganizedreceptionareabrbr-Communicatewithcustomersaboutthestatusoftheirvehicleandanyneededmaintenanceorrepairsbrbr-Handlecustomercomplaintsandconcernswithapositiveandproactiveattitudebrbr-Followdealershippoliciesandproceduresforcustomerserviceanddataentrybrbr-CollaboratewithotherdealershipdepartmentstoensuresmoothoperationandcustomersatisfactionbrbrRequirements:brbr-Highschooldiplomaorequivalentbrbr-Previouscustomerserviceexperience,preferablyintheautomotiveindustrybrbr-Excellentcommunicationandinterpersonalskillsbrbr-Proficiencyincomputersystemsanddataentrybrbr-Abilitytomultitaskandworkinafast-pacedenvironmentbrbr-Friendlyandprofessionaldemeanorbrbr-Strongattentiontodetailandorganizationalskillsbrbr-Abilitytoworkindependentlyandaspartofateambrbr-Availabilitytoworkflexiblehours,includingeveningsandweekendsbrbr-Mustbeabletopassabackgroundcheckanddrugscreening/p


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