Customer Service Representative

1 week ago

Atlanta, Georgia, United States Talantage Full time
{"Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Talantage, LLC. The successful candidate will be responsible for providing exceptional customer service to Housing Choice Voucher Program participants, landlords, and external stakeholders.

Key Responsibilities

* Provide prompt and courteous service to customers and landlords through first-touch resolution
* Identify, research, and resolve customer inquiries using information provided by the customer database records and other resources
* Review and accept incoming landlord and participant documents as necessary
* Ensure documents are accurately sorted and prepared for pickup by respective CSG teams
* Successfully escalate any critical or emergency issues to team lead, manager, or director of appropriate area for follow-up and resolution

Requirements

* Some college with coursework in Business Administration or Human Services required
* Bachelor's Degree with concentration in social work, human/social services, or related field required
* 3+ years' experience with social services programs in a case management capacity

Working Conditions

Works in an office environment. May require frequent bending, stooping, reaching, and prolonged sitting. May require regular lifting usually not exceeding 2lbs.

Equal Opportunity Employer

Talantage, LLC is committed to presenting candidates that contribute to an organization's culture of inclusivity and its commitment to diversity in the workplace. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.

Why Work with Us?

At Talantage, LLC, we value our employees and strive to create a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

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