Operations Coordinator

1 month ago


Coxsackie, New York, United States H&R Block Full time
About the Role

We are seeking a highly skilled and detail-oriented Operations Admin to join our team at H&R Block. As an Operations Admin, you will play a critical role in providing administrative support to our district offices, ensuring seamless operations and exceptional customer service.

Key Responsibilities
  • Provide administrative support to district offices, including seasonal hiring support, supply management, and facilities coordination.
  • Act as a key contact for technical support, resolving customer incidents and delivering solutions with a sense of commitment.
  • Monitor customer requests, communicate effectively, and document issues for resolution or escalation.
  • Review and validate invoices, prepare payments, and maintain accurate records.
  • Offer technical support through phone, email, and chat, utilizing software solutions and troubleshooting skills to identify resolutions.
  • Remote into office computers to resolve technical issues when necessary.
  • Follow procedures to handle inquiries and concerns effectively, ensuring customer satisfaction.
  • Document and track customer contacts accurately using software solutions and computer systems.
  • Adapt to changes in user demands, work environment, and processes or requirements.
  • Maintain technical knowledge of supported products and attend relevant training to enhance job performance.
About H&R Block

H&R Block is a people-focused company that values diversity and inclusion. We are committed to providing assistance and instilling confidence in our clients and communities worldwide. Our mission is to provide exceptional customer service and support, and we are seeking a talented Operations Admin to join our team.

Requirements
  • High school diploma or equivalent
  • 1-3 years of administrative experience
  • Customer service experience
  • Demonstrated decision-making, analytical, and problem-solving skills
  • Proven organization, prioritization, and project coordination skills
  • Strong oral, written, and interpersonal communication skills
  • Ability to engage with associates at all levels
  • Experience with or willingness to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools


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