Senior Technical Support Specialist
4 days ago
At Worldwide TechServices, we are seeking a highly skilled Senior Technical Support Specialist to join our team. This is a senior-level position that requires technical expertise and excellent customer service skills.
About the Job:
The Senior Technical Support Specialist will be responsible for providing technical support to clients, troubleshooting complex technical issues, and performing repairs on technology-based products. The ideal candidate will have 4-7 years of relevant experience and be proficient in hardware technology and configurations.
Responsibilities:
* Provide technical support to clients via phone, email, or in-person* Troubleshoot complex technical issues using technical documentation and problem-solving skills* Perform repairs on technology-based products, including PC's, desktops, laptops, tablets, and printers* Collaborate with end-users to understand their technical needs and provide solutions* Respond to change management requests and install new PC equipment as needed* Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in guidelines* Display outstanding technical and professional services skills at all times
Requirements:
* Technical school certification or equivalent of 4-7 years of relevant experience* Proficient in hardware technology and configurations* Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook* Microsoft Office 365 preferred* ITIL knowledge* Knowledge of ticketing systems* Experience using Active directory* Excellent communication and customer-facing skills* Strong oral, written, and interpersonal skills* Ability to be on stand-by as required* Ability to lift and move various computer equipment up to 50 lbs
This role offers a competitive salary of $60,000 - $80,000 per year, depending on experience, plus benefits and opportunities for career growth.
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